Challenge 1: Connecting the Dots (ROI)
It’s amazing how many businesses I’ve seen without a robust CRM system at the heart of the business. CRM systems allow you to map contact details generated from marketing activity to project details so you can see that the specifier who responded to a marketing activity in 2011 turned in to an order (placed by a distributor) in 2013.
Without a CRM system with project tracking capability, marketers will find extremely difficult to answer the “What did we get from it?” question. Continue reading